Get started with TeamViewer Asset Management

TeamViewer Asset Management is broken into the following sections:

• Network Discovery
• Assets
• Patches
• Software deployment
• Reporting

Network Discovery

Network Discovery utilizes TeamViewer Asset Management endpoints to scan their respective networks and report back all assets currently associated with their network. This allows admins to obtain a full, always up-to-date overview of all the devices on the endpoint's networks.

Network Discovery can locate many different types of devices:

• Mobile devices such as eReaders, wearables, and smart glasses.
• Office equipment such as printers and servers.
• Network devices such as network storage (NAS), routers, and switches.
• IoT devices such as Point-of-Sale systems and Raspberry Pis.
• Smart home devices such as connected lights, fridges, game consoles, and solar panels.

and more! For a full list of supported network devices, please see the following link:

List of supported network devices for Network Discovery

Once activated, the scanning will begin. Depending on the devices on the subnet, there may be a delay in the devices loading into the list. However, once located they will automatically appear.

Devices that appear will share the following information:

• Device Type
• IP address
• MAC address
• Manufacturer
• OS
• Model
• OS version
• Last scan date

Note: Not all fields will be available for all device types.

Assets

TeamViewer Asset Management tracks and manages an organization's hardware and software assets, providing a comprehensive inventory of devices (such as computers, laptops, servers, and mobile devices) as well as software licenses. Both hardware and software assets can be found on the Assets tab of Asset Management.

When accessing the Assets tab you are provided the Hardware Assets device list. This provides you with the most important information on each endpoint: the Device name, Device type, Model, Manufacturer, Group, IP address, and MAC address.

Note: A complete list of the hardware assets for any device can be located in the device drawer, which is discussed below.

Hardware Assets

Hardware Assets can be found on the Hardware tab, which is the default landing point when accessing Assets. Information about the most important hardware assets is available in the device drawer. This drawer can be opened by selecting a device in a device group.

The following information is available in Hardware Asset reports:

MOTHERBOARD

• Model of the Motherboard
• Manufacturer of the Motherboard

SOUND CARD

• Sound card number (if multiple installed)
• Type of sound card (usually includes manufacturer name)

MEMORY

• Memory stick number (if multiple installed)
• Size (GB) - Type (such as DDR4) - Manufacturer

CPU

• Manufacturer, type, and GHz

HARD DISK

• Manufacturer
• Model
• Size

LOGICAL DRIVE

• Drive letter, Used space (GB), and Available (free) space

MONITOR

• Manufacturer

USB

• USB Connection number (if multiple)
• Details of connection
• Manufacturer

Software Assets

Similar to the hardware assets, the Software asset tab provides a comprehensive inventory with detailed information about each application installed across all endpoints. The following information is provided within the device list:

• Name of the application
• Version installed
• Publisher of application
• Release date
• Installation date
• Date last modified
• Group

Viewing a specific endpoint's Hardware or Software assets provides an even more in-depth look at the device itself.

For each individual patch, the following information is provided:

Severity

• Critical | Important | Low | Not Rated

Type

• Security | non-security

Bulletin ID

• Patch ID as provided by the vendor

Hint: The Bulletin ID is also a link to the changelog, which is provided by each software vendor. To access it, click the Bulletin ID option at the top of the device drawer.

Related KB/CVE links

• Referred CVE/security or KB documentation related to the patch

Release

• Date of release for the patch

OS

• Current operating system on the device

Description

• Additional details about the patch

Affected Device(s)

• Name of the device(s) requiring the patch

Software Deployment

The Software Deployment feature provides the ability to deploy desired software to all available endpoints in only a few steps.

Once the desired software and devices are selected, the Software deployment tab will provide current status updates regarding the requested deployments. This information includes:

• Software name
• Status of deployment
• Start time
• Device name
• Group

The device drawer can be produced by clicking the name of the software being deployed, which provides even more information regarding the deployment:

Software information

• Release date
• Size of application

Deployment information

• Status of deployment
• Start time
• End time

Download details

• Start time
• End time
• Duration

Installation details

• Start time
• End time
• Duration

Learn more about pushing patches and software to devices

How to export asset lists

TeamViewer Asset Management allows for the exporting of all asset lists via Comma Separated Value (CSV) reports. CSV reports can be opened in Excel and many other spreadsheet software applications.

By default, all devices, groups, and hardware are visible in the reports. By utilizing the filter option in the upper right corner of the window, you can reduce the contents of the report to the specific information required.

Current filter options for Hardware and Software lists include the ability to filter:

• by Device
• by Group
• by Asset

Software also includes the ability to filter:

• Software installed between dates
• Software modified between dates

Once a filter is set, click Apply in the bottom right corner of the window to confirm the changes.

Along with device and group filtration, Patch Management filter options for Missing patches also include the ability to filter:

• by Severity
• by Operating System
• by Type
• by Release date
• by End date

Along with device and group filtration, Patch Management filter options for Software deployment also include the ability to filter:

• by Software
• by Status
• by Start date
• by End date

To export an assets list, utilize the filter options to exclude any unnecessary information. Once the desired information is reported, simply click Export in the upper left corner to export the CSV report.