Customize your navigation in TeamViewer

TeamViewer lets you personalize your experience by adjusting the navigation bar to align with your specific workflow. Whether you're offering support to internal teams, assisting external clients, working remotely, or managing a remote workforce, you can prioritize the features that matter most to your daily operations.

This article applies to all licensed TeamViewer users.

How to customize your navigation

To customize your navigation, please follow the instructions below:

1. Open the TeamViewer full client.
2. In the navigation, click More solutions and click Customize navigation.
3. The customization menu will appear, and you can now start to restructure your navigation.

Item visibility options

When customizing your navigation, you can choose how each item appears in the interface. Each option determines where and how the item is accessible:

• Show in sidebar: The item will be pinned directly to the main navigation sidebar, allowing quick access.
• Show in menu: The item will be accessible via the three-dot menu at the bottom of the sidebar, keeping the interface clean while still making the item available.
• Hide: The item will not be visible in the sidebar or the menu. This is useful for features you don’t use regularly and want to keep out of sight.

How to choose the right items for your specific use case

To help you get started, we’ve identified key features based on common use cases. Below are some recommendations to help you decide which navigation items to prioritize:

Internal and external support   

Unattended and attended remote support

Use Remote Support to provide unattended or attended remote support, and Devices & Contacts to efficiently manage your devices and easily connect to them .   

Transparency and productivity    

Use Automation & Insights to gain detailed visibility into remote session activity with logs and analytics with Session Insights.   

Service management (IT Helpdesk)

Use Service Desk to manage incoming support requests.

Corporate branding   

Use Custom modules to provide support through branded TeamViewer modules, including custom Hosts that can be preconfigured via rollout configuration for automatic assignment to your company, making future connections and device management seamless.

Device administration and license management

Device management

Use Admin settings and Devices & Contacts to manage and control access and permissions to all remote devices assigned to your company.

User management   

Use Users and User groups to add, assign roles, and manage permissions for users.

Security management  and reporting

Use Policies to enforce standardized security and configuration settings across devices via TeamViewer policies.

Use Outgoing connection reports to monitor who is connecting to what, when, and for how long, helping you maintain oversight and accountability across your support operations.

Remote work

Use Device & Contacts for any job you want to resolve when working remotely. That is all you need to connect to your remote working stations.

Within the remote session, you will be able to:

• Simulate an additional display on the remote device to work discreetly without showing activity on the physical screen with Virtual monitor.
• Exchange files securely between devices with File transfer.
• Protect user privacy during remote sessions, display a black (or custom) screen on the remote device with TeamViewer Black Screen.