Device groups explained

TeamViewer Remote introduces significant changes to how contacts and device management are handled. This article aims to provide an overview of these changes and help you understand the rationale behind them.

Differentiation between devices and contacts

In the TeamViewer (Classic) client, the Computers & Contacts list was used to store various types of contact information, including both people (contacts) and devices. However, in the new client, a clear distinction has been made between devices and contacts to streamline and separate personal contact interactions from device management.

Where are my contacts?

Contacts now refer exclusively to people you are in contact with. They can be accessed through the contacts button at the top-right of the interface.

One of the key changes is that the context of contacts, chat, and notification center has been modified to ensure direct access to these features from any screen within the client. Regardless of whether you are on the remote support page or the settings page, you can always reach out to your contacts with a single click.

Where is the devices list?

On the other hand, devices have been moved to a dedicated Devices tab.

The logic behind this change is that devices are typically managed in the context of an organization, whereas contacts are not. The Devices tab provides a centralized location for managing devices associated with your company.

Personal vs. company devices

Personal devices

The All devices section under the Personal devices holds all the devices associated with your account. This includes devices added to your account through assigned to your account in the (Classic) client.

Company devices

The All devices section under the company devices contains all the devices managed by your company. These devices are not assigned to individual accounts but are managed collectively by the company. Devices in this section have full functionality when a manager is assigned to them.

Note: This is only available for company administrators.

Device groups

Within the Devices tab, you will also find device groups. These groups are categorized into two types: Legacy and bookmarked groups (arrow icon) and Device groups (monitor icon).