Mobile Device Management User groups

User groups allow administrators to assign apps and roles to users within the TeamViewer Mobile Device Management (MDM) environment. Policies and configurations can also be designated via User groups.

How to create a user group

User groups for the MDM environment are created on the User groups tab of the Mobile Device Management section of Remote Management. This can be accessed via TeamViewer Remote or the Web app by selecting + Create user group in the upper right corner when on the User groups tab.

Enter a group name and description and click Continue to begin adding users.

Hint: The description is limited to 1000 characters.

On the next screen, select desired users to add to the group. You can also search for current users with the search bar at the top. Click Create user group once all users are selected to complete the process.

How to add users to an existing group

Users can also be added to existing groups, such as in the event of a new employee joining the team. When accessing Users from the Mobile Device Management section of the Remote Management tab, select User groups. Select Manage user groups in the upper right corner, which will log you into the Ivanti MDM portal.

Check the box next to the desired User Group from the list, and then select Assign Users from the Actions drop-down in the upper-right corner.

Check the boxes next to the desired users and select Save to add them to the User Group.

Click on the name of the desired user to go to the user's information. Select the second icon from the left (three silhouettes with a minus sign above them), which will bring up the Remove From User Groups window.

In the pop-up window, select the group(s) you wish to remove the user from. Select Save to confirm.

Confirm deletion of the group by clicking the red Delete button.