User Types

Modified on Tue, 12 Nov at 12:16 PM

User Types

Assist distinguishes between two user types. They are:

  • Regular Users 
  • Guest Users

Regular Users

Regular users are registered users with a regular license who can get access to the fully licensed functionality, depending on the granted permissions. Users of this type perform administrative tasks and join video calls to receive support and grant support assistance. These users can log in to web browsers, smartphones and smart glasses applications.

Guest Users 

Guest users are unregistered users with a temporary guest license which grants access to all in-call functionalities. Users of this type will join video calls to receive or grant support assistance. The links sent out via e-mails can be used to join the call.

Depending on the device, there are certain constraints in which way you can join:

  • Guest User (Mobile)
    • Smartphone (via native iOS or Android app)
    • Tablet (via native iOS or Android app)
  • Guest User (Mobile Web Browser)
    • Smartphone (via web browser)
    • Tablet (via web browser)
  • Guest User (Web)
    • Desktop (via web browser)

Process of joining

To join the call, the user just opens the link on the desired device. On smartphones, you can either download our app from the Downloads page and pick up the call. If it's already downloaded, you will be redirected to the app.

Note: If you cannot download the app, you can open the link on your web browser and pick up the call.

If you are invited to a conference call or invited via a link from a call, you can directly join the call after confirming the terms of use.

If you have a link for a service request, opening the link will result in initiating the call. This means you will force the call creation and the expert who created your service request will get a call invitation.

Validity of invitation

The invitation links are logically linked to the call object. So, they also have a timeframe in which they are valid, which is connected to the type of call you get invited to.

Conference

All types of invites (SMS, Mail, or direct link) are valid if the call exists. If the invitee misses to join before all other participants leave, the link is not valid anymore.

Service Request

All possible types of invites (SMS, Mail) are valid for 24 hours. For one call, as soon as you click on Join Call in email, link, or SMS, a call is created within 24 hours. If the expert does not accept the incoming call, they will still be able to view the ongoing call on the Dashboard and will still be able to join until the user ends the call. 

Accessibilities

The table below lists the different types of permissions assigned to user roles in terms of accessible functionality:


AreaFeature SetRequired PermissionDescriptionRegular UserGuest User (Mobile)Guest User (Mobile Web Browser)Guest User (Web)

Start Page

Dashboard

home_dashboard_access

Allow access to the dashboard on the start page

Yes

No

No

No

Assist

Access

xa_xassist

Allow access to Assist

Yes

No

No

No

Assist — Outside the Call 

Access

xa_ocall_outside-the-call

Allow to access Assist functionality outside a call

Yes

No

No

No

Assist — Outside the Call 

Dashboard

xa_ocall_xassist-dashboard

Allow access to Assist Dashboard

Yes

No

No

No

Assist — Outside the Call 

Contact List

xa_ocall_create_conference

Allow to create conferences

Yes

No

No

No

Assist — Outside the Call 

Contact List

xa_ocall_contact_list_contact-list 

Allow access to contact list and initiate calls 

Yes

No

No

No

Assist — Outside the Call 

Contact List

xa_ocall_contact_list_invite-guestusers

Allow to invite guest users

Yes

No

No

No

Assist — Outside the Call 

Call Logs

xa_ocalLcalllog_call-logs

Allow access to call logs

Yes

No

No

No

Assist — Outside the Call 

Call Logs

xa_ocalLcalllog_see-own-call-logs 

Allow to see own call logs 

Yes

No

No

No

Assist — Outside the Call 

Call Logs

xa_ocalLcalllog_see-all-call-logs 

Allow to see all call logs 

Yes

No

No

No

Assist — Outside the Call 

Call Logs

xa_ocalLcalllog_download-media

Allow to download media from the call log

Yes

No

No

No

Assist — Outside the Call 

Call Logs

xa_ocalLcalllog_delete-media

Allow to delete media from the call log

Yes

No

No

No

Assist — Outside the Call 

Call Logs

xa_ocalLcalllog_export-call-log 

Allow to export call log 

Yes

No

No

No

Assist — Outside the Call 

Service Reports

xa_ocall_reports_service-reports

Allow access to service reports

Yes

No

No

No

Assist — Outside the Call 

Service Reports

xa_ocall_create-service-report

Allow to create service reports

Yes

No

No

No

Assist — Outside the Call 

Service Reports

xa_ocall_read-service-reports 

Allow to read service reports 

Yes

No

No

No

Assist — Outside the Call 

Service Reports

xa_ocall_edit-service-reports 

Allow to edit service reports 

Yes

No

No

No

Assist — Outside the Call 

Service Reports

xa_ocall_delete-service-reports

Allow to delete service reports

Yes

No

No

No

Assist — Outside the Call 

Phonebook

xa_ocall_phonebook-editor

Allow to edit the phonebook

Yes

No

No

No

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